Honeyloom

Support

Need a hand with one of our games? Write to support@honeyloom.app. We read every message.

Contact us

The easiest way is from the game itself: Settings Help Support. It opens an email with the game, its version and an anonymous id already filled in, so we can help you faster. Nothing else about you or your phone is added.

You can also write directly to support@honeyloom.app. Please tell us which game you play, your phone model and what happened.

Restore my purchases

Open Settings Purchases Restore purchases while connected to the internet, signed in with the same Apple ID or Google account you used to buy. Remove ads and other permanent items come back; coins you already spent do not.

A purchase did not arrive

Some payments are confirmed by the store a little later (for example, when a parent approves it or a bank checks it). The game adds the item as soon as the store confirms it. If it still has not arrived, try Settings Purchases Restore purchases, then write to us with the date and the order number from your store receipt.

Refunds

Payments are handled by Apple and Google, so refunds are requested from them:

Ads and remove ads

Ads appear only at natural breaks, never in the middle of a level and never right after a loss. The Remove ads purchase in the shop removes those ads for good in that game. Ads you choose to watch for a reward stay available, always optional.

Change my ad and statistics choices

  • Personalised ads and consent: Settings Privacy Privacy choices.
  • Anonymous play statistics: switch off Settings Privacy Share play statistics.
  • On iPhone, tracking is changed in the iOS Settings app, under Privacy & Security, Tracking.

None of these choices changes the game itself, its levels or its rewards. More in our Privacy policy.

My progress and a new phone

Your progress is saved on your phone, and you need no account. There is no cloud save yet, so level progress does not move to a new phone; purchases can be restored there (see above). Deleting the game deletes its progress.

To start over, use Settings Reset progress. The game asks first and says what is kept.

Playing offline

All three games play without internet. The shop, restoring purchases, privacy choices and ads need a connection; the game tells you when one is missing.

Delete my data

See Delete your data for every way to remove what the games keep.